SHIPPING + RETURNS

 

SHIPPING

If you can checkout with your address, we can ship to you! Shipping costs are calculated at checkout, prior to payment, based on your location and items ordered.

FREE SHIPPING

We offer free standard shipping to the following countries:
United States over USD$100 & Canada USD$150

Europe & United Kingdom over €100 

Australia & New Zealand over AUD$100


DELIVERY ESTIMATE TIMES

 We do not use Amazon, have never in the past, don't intend to in the future and are proud of it.

Shipping takes time and costs money for small businesses with a focus on the environment.  We do our best to make these as affordable as possible for you.

While our shipping times are great, we are constantly working towards faster, lower cost, better shipping, while still paying fair trade rates with staff equality allowing us to hand pack your order with love.

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United States & Canadian shipping

Orders are processed within 24 hours from our warehouse in Houston, Texas and are usually shipped with USPS, DHL or Fedex.

Delivery is calculated upon checkout based on the weight of your order.

US orders, please allow a period of 5–10 business days for standard delivery and 2-4 business days for expedited shipping within the US.

Canadian orders, please allow a period of 3–14 business days for standard delivery and 2-5 business days for expedited shipping. Please note custom fees may apply on Canadian orders.

Please take into consideration busy holiday periods and weather conditions that may effect and increase shipping times.

Once the package is handed off to the carrier, it is up to you to track it with them or contact the carrier with your tracking details with any changes or issues.  

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Australian & New Zealand shipping

Orders are processed within 24 hours from our warehouse in Melbourne, Victoria and are shipped with Australia Post & Star Track.

Delivery is calculated upon checkout based on the weight of your order.

Australian orders, please allow 7 -14 business days for standard shipping and 3-5 business days for express shipping anywhere in Australia. 

New Zealand Orders, please allow 10-20 business days for standard shipping and 5-8 business days for express shipping.

Please take into consideration busy holiday periods and weather conditions that may effect and increase shipping times.

Once the package is handed off to the carrier, it is up to you to track it with them or contact the carrier with your tracking details with any changes or issues.

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Europe & United Kingdom shipping

Orders are processed within 24 hours from our warehouse in Belfied, Netherlands, and usually shipped with Deutsche Post, DHL & DPD. 

Delivery is calculated upon checkout based on the weight of your order.

We offer multiple shipping options with delivering times ranging from Standard (3-5 days) to Express (1-3 days).

Please take into consideration busy holiday periods and weather conditions that may effect and increase shipping times.

Once the package is handed off to the carrier, it is up to you to track it with them or contact the carrier with your tracking details with any changes or issues.

 Please note that Magic of I.  is not responsible for any customs fees, import duties or taxes incurred for international deliveries outside of the EU – these are the sole responsibility of the recipient.

Customs charges may apply for countries that are not a member of the EU, such as Iceland, Norway, Turkey, Switzerland & United Kingdom.

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Other International shipping

Any orders shipping to countries outside of the above, please allow around 2-4 weeks for delivery to international addresses and up to 4 weeks for locations that are considered more remote from capital cities.

Please take into consideration busy holiday periods and weather conditions that may effect and increase shipping times.

Please note that Magic of I. is not responsible for any customs fees, import duties or taxes incurred for international deliveries outside of the US – these are the sole responsibility of the recipient.


ITEMS ON PRE ORDER

If an item is on pre order, we will hold your entire order until the item arrives. We then ship your whole order in one. This saves on shipping costs and packaging. If you would prefer not to wait, please order your items separately.

Please note, while we go above and beyond to ensure timely delivery of your items by the pre order dates mentioned on our website, the nature of shipping and production is complicated. Shipments may be delayed by factors including production delays, stock not arriving as planned and delayed customs clearance. We will always update you on any hurdles as we experience them, but keep this in mind when you pre order any item from us.


DELAYED DELIVERY

We do our best to get your order out asap, but delays happen.

Please be patient, use the tracking number and contact the carrier if there is an issue.

Magic of I. is not responsible, nor in control of shipment/transit delays once the item is in the hands of the courier. Customs clearance and weather delays are the most common and can affect the transit times outlined above. 

If you’ve waited longer than the anticipated delivery timeline listed for your order, please contact us straight away.

We’ll do our best to help you out.   


ORDER CHANGES

Please choose carefully, all orders are passed onto our dispatch team immediately and processed automatically to speed up the shipping process for everyone. We are unable to change a shipping address or order preference once passed on to our dispatch team.

ORDERS RETURNED TO SENDER

Please ensure your delivery information is correct when you process your order. If attempted deliveries are unsuccessful, please be sure to collect your package from the specified Post Office within the nominated time frame.

If your orders are returned to us as you have provided incorrect information or did not collect your package before it was returned, you will be charged a fee to have it shipped out again. 


IMPORT FEES + CUSTOMS

We are not responsible for any customs fees, import duties or taxes incurred for orders shipped outside of out warehouse locations.

If an order is undeliverable at a destination due to refusal to pay import tax, incorrect address, multiple failed attempts or otherwise, the order will be returned to us. Reshipping your order will incur an additional shipping surcharge.


PAYMENT

You can make your payments securely through our store with Visa, Mastercard or PayPal. Payment will be cleared automatically once an order has been placed at the checkout.

Please note we do not offer "buy now pay later" payment options such as Afterpay or Klarna. 
  

RETURNS + DAMAGED PRODUCTS

When making a purchase from Magic of I. please choose carefully!

In order to provide every customer with a beautiful brand new product, we cannot accept returns on any purchase. If anything you’ve ordered arrives damaged or faulty, please contact us straight away, providing us with your order number, a description and photo of the damage.


LOST IN TRANSIT

If your order is showing as 'Delivered' but you have not received your order, please contact us immediately.