SHIPPING + RETURNS

CURRENT SHIPPING UPDATE 22.4.2020 
Due to COVID-19 there are shipping and carrier disruptions all over the world, and it is changing daily where we can and cannot ship to. Therefore we have limited our shipping and restricted a lot of the world where our carriers are having issues shipping. We are still fully operational shipping to: USA, Australia, NZ, Canada, UK, restricted parts of the EU, limited parts of Asia, and very limited to the rest of the world.
 
UPDATE: Some shipping bans have lifted.
Now shipping again to: Italy, Greece, Greenland, Hungary, Japan, Portugal, Switzerland, Brazil, China, Mexico, Indonesia.
 
If you cannot checkout with your region, there is a shipping restriction in place, please check back again soon.
  
For those that have or are ordering, please be patient, we are seeing random delays everywhere, and other places are business as usual. Expect to add 3-7 days to domestic orders in US & Australia. Everywhere else check your local post for updates on if they are delivering as our packages are usually delivered by your postal system. Alternatively please check here for the most up to date information in regards to delivery delays for items sent from Australia. We cannot guarantee deliveries anywhere outside of USA, Australia, NZ and Canada right now.
 

SHIPPING PRICES

Shipping prices calculated at checkout prior to payment, based on your address & order.

DELIVERY ESTIMATE TIMES

Australian Orders

We send orders with track-able delivery with Australia Post, from Australia to any address within Australia. Delivery is calculated upon checkout based on the weight of your order.

Please allow a period of 3 – 5 business days for delivery to metropolitan areas, and 4 – 8 business days for delivery to regional areas within Australia.

 

US Orders

We send orders from and within the US via a fulfilment company and do not control the exact carrier they use. Usually it is shipped with UPS, USPS or DHL. Once the package is handed off to the carrier, it is up to you to track it with them or contact the carrier with your tracking details with any changes or issues. At this stage there is no address changes available for these services.

Orders are processed within 24 hours. Most products are shipped from PA or CA. Please allow a period of 3 – 5 business days for delivery to close to PA or CA as those are our two warehouses, and 4 – 8 business days for delivery to states further away from our warehouses within the US. Some products are shipped directly from our studio in Australia and hand packed by us, please allow 7-10 business days for Moon Phase Calendars.

Please take into consideration busy holiday periods and weather conditions that may effect snd increase shipping times.

We are constantly working towards faster, cheaper and more accurate shipping, while still paying fair trade rates and allowing us to pack your order with love. As we grow we hope to be able to employ people to work directly with us to hand-pack and gift wrap each order, but doing this for everywhere in the world is currently too expensive and not feasible. Thanks for understanding we are always growing and evolving and your patience is greatly appreciated.

 

International Orders

Please allow around 2-3 weeks for delivery to international addresses, and longer at peak postage times like the holidays. And up to 30 days for places that are considered more remote and harder to ship to like Mexico, etc.

Please note that Magic Of I PTY LTD is not responsible for any customs fees, import duties or taxes incurred for international deliveries outside of Australia and the US – these are the sole responsibility of the recipient.

 

Split Shipment

Some products are stored and shipped from Australia and from the US, oftentimes we will split your order and send you your items separately. 

 

Delayed Delivery

We do our best to get your order out asap, but delays happen.

Please be patient, use the tracking number and contact the carrier if there is an issue.

Magic Of I. is not responsible, nor in control of shipment/transit delays once the item is in the hands of the courier. Customs clearance and weather delays are the most common, and can affect the transit time outlined above.

If you’ve waited longer than the anticipated delivery timeline listed for your order, please contact us straight away.

We’ll do our best to help you out.

 

 Orders returned to sender

Please ensure your delivery information is correct when you process your order. If attempted deliveries are unsuccessful, please be sure to collect your package from the specified Post Office within the nominated time frame. If your orders are returned to us as you have provided incorrect information or did not collect your package before it was returned, you will be charged a fee to have it shipped out again.

 

Important Information

We are unable to change a shipping address once passed on to dispatch.

If a consignment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the consignment will be returned to sender.
 
In the event of a redirection due to situations aforementioned, any additional shipping fees will be charged to the receiver.
  

 

PAYMENT
You can make your payments securely through our store with Visa, Mastercard or PayPal.
Payment will be cleared automatically once an order has been placed at the checkout.
  
    
 
RETURNS 
When making a purchase from Magic of I. please choose carefully! We want you to absolutely adore what you order, but we do not accept returns unless your goods are damaged.
If anything you’ve ordered arrives damaged or faulty, please contact us straight away, providing us with your order number, a description and photo of the damage. We cannot accept any return items before first making contact with us.

 

 

PLEASE NOTE

If an item has been lost in transit, replacement items will be dispatched at our discretion. If your order has been 'Delivered' but you have not received your order, we are not eligible to replace stolen items as it out of our hands, and will be done only at our discretion. So please keep an eye on your tracking number.