I’ve been a loyal Magic of I customer for over five years, and I genuinely adore these planners! They’re beautifully designed, thoughtfully created, and something I look forward to purchasing every year.
Unfortunately, my experience with my new 2027 Ultra Violet Limited Edition planner has been disappointing.
When my planner arrived, I discovered damage to the upper right corner after removing the packaging. The shipping materials themselves were undamaged, so it appears the defect may have occurred before shipping.
I’ve now reached out to customer service twice, including photographs of the damage, and unfortunately haven’t received a response to either email.
I completely understand that businesses get busy, especially during the holiday season, and I certainly don’t expect an immediate response. However, as a longtime customer who truly loves and supports this brand, it’s disheartening to feel like my concerns are going unnoticed.
My intention is to not publicly criticize a company I genuinely love and admire. I just need someone to acknowledge my emails and help me resolve the issue with my damaged planner.
I still believe Magic of I makes beautiful products, and I sincerely hope this can be resolved so I can continue supporting a brand that has been part of my daily life for years.